Shipping Policy
Shipping Policy
Last updated: March 2026
1. Processing Time
Orders are processed within 1–3 business days.
2. Shipping Time
Delivery times vary depending on the destination but typically range between 5–12 business days.
3. Tracking
Once your order is shipped, you will receive a tracking number via email.
4. Delays
Tolena is not responsible for shipping delays caused by customs, carriers, or external factors beyond our control.
<div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"> <shopify-accelerated-checkout-cart wallet-configs="[{"supports_subs":true,"supports_def_opts":false,"name":"shop_pay","wallet_params":{"shopId":102791315793,"merchantName":"Tolena","personalized":true}},{"supports_subs":true,"supports_def_opts":false,"name":"paypal","wallet_params":{"shopId":102791315793,"countryCode":"FR","merchantName":"Tolena","phoneRequired":false,"companyRequired":false,"shippingType":"shipping","shopifyPaymentsEnabled":true,"hasManagedSellingPlanState":false,"requiresBillingAgreement":false,"merchantId":"3FYTAXF2EAGGS","sdkUrl":"https://www.paypal.com/sdk/js?components=buttons\u0026commit=false\u0026currency=EUR\u0026locale=en_US\u0026client-id=AbasDhzlU0HbpiStJiN1KRJ_cNJJ7xYBip7JJoMO0GQpLi8ePNgdbLXkC7_KMeyTg8tnAKW4WKrh9qmf\u0026merchant-id=3FYTAXF2EAGGS\u0026intent=authorize"}}]" access-token="3027216d60d8452ac0f4b85f7cc343df" buyer-country="FR" buyer-locale="en" buyer-currency="EUR" shop-id="102791315793" cart-id="29b27b7f6cf7313cf47acf074edf3eb3" enabled-flags="["d6d12da0","32a68cd0","a1c7ccbe","ce346acf","c0874428"]" > <div class="wallet-button-wrapper"> <ul class='wallet-cart-grid wallet-cart-grid--skeleton' role="list" data-shopify-buttoncontainer="true"> <li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li><li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li> </ul> </div> </shopify-accelerated-checkout-cart> <small id="shopify-buyer-consent" class="hidden" aria-hidden="true" data-consent-type="subscription"> One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the <span id="shopify-subscription-policy-button">cancellation policy</span> and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted. </small> </div>